Refund policy

Trial and first payment

The 14-day trial does not require a payment card, so the end of the trial does not create a charge. A paid subscription begins only after the User selects a plan and completes payment.

Cancellation

The User may cancel automatic renewal before the next charge date. Access remains active until the end of the paid monthly or yearly period, and no new renewal charge is made.

When a refund may be available

• a duplicate or erroneous charge;
• payment succeeded but plan access was not provided because of a confirmed failure within the Service;
• another case required by law or agreed in writing by the Provider.

When a refund is usually unavailable

A paid period in which access was activated and available is usually not refunded solely because of non-use, changed plans, or subjective dissatisfaction. This does not limit rights that cannot be restricted by law.

A changed or deleted feed, incorrect catalog data, a store website failure, or an external platform failure is not by itself a failure of UPLIFY Chat.

How to request a refund

Email hello@uplify.agency with the subject "UPLIFY Chat refund". Include the account email, plan, payment amount and date, WayForPay transaction identifier, and reason for the request.

We review a request within five business days and may ask for additional information needed to verify the payment.

Refund method and timing

An approved refund is processed through WayForPay to the original payment method. After the refund is submitted, settlement usually takes 3 to 10 banking days and depends on the bank and card network.

After a chargeback, account access may be restricted while the dispute is reviewed and resolved.