A shopper asks about stock after your team has logged off.
A purchase question often arrives while someone is comparing several stores. If the answer waits for the next shift, the shopper can make the decision somewhere else.
Answers from your connected catalog
Turn product questions into order requests—even when your team is offline.
UPLIFY Chat answers shoppers on your website, Instagram and OLX. It finds the right product and checks price and stock in your catalog. On Growth it also collects a request with contact details and products for your team.
Free plan with no card or expiry No product payment in the chat Start with one feed URL and one script
Demo conversation: a shopper asks for a sterling silver pendant under UAH 8,000. The assistant shows in-stock products, asks whether to place an order, records contact and delivery details, and confirms that a manager will follow up about the order and payment.
From product question to complete requestThe demo uses products and prices from a real YML feed
24/7help choosing while your storefront is online
XML/YMLprice and stock from your own product feed
1 sourcethe latest successful catalog update
No checkoutinside the chat—the store confirms the order
Where sales conversations break
The shopper is already on your site. Do not let one question stop the purchase.
A chatbot quotes yesterday's price and trust disappears.
Generic bots can repeat product copy from an old document or invent a plausible answer. Product facts need a visible source and a known refresh time.
Filters work only when the shopper knows what to filter.
People describe a use case, a budget, and a few constraints. They rarely know the exact product title or attribute names used in your catalog.
A phone number without the conversation is not a useful order request.
When a shopper asks for a human, the manager should see the original request and the products already discussed. Otherwise the conversation starts again.
The assistant answers questions, narrows the choice, and suggests the next step. When the shopper is ready, it records a complete request for the store.
Try it with your catalogAnswers from your catalog
Shoppers see a price from your feed—not a model's best guess.
UPLIFY Chat checks a public Merchant or YML feed on a schedule. Product names, prices, availability, images, links, and attributes come from the latest successful catalog update.
- 01Feed receivedThe service fetches the public XML URL and validates the format.
- 02Catalog readyProduct names, prices, images, links, and attributes become searchable.
- 03Shopper gets an answerThe assistant shows products from the latest successful update.
<offer id="4956"available="true"> <name>Disco Wicca silver pendant</name> <price>7274</price> <currencyId>UAH</currencyId> </offer>
More than a chat box
Compare what the shopper and your team actually receive.
| Criterion | Human live chat | Generic AI chatbot | UPLIFY Chat |
|---|---|---|---|
| Answer outside business hours | Waits for the next shift | May answer, but source is unclear | Answers from the latest connected catalog |
| Current price and availability | Checked manually | Often copied from pages or old files | Read from Merchant or YML XML |
| Products that do not exist | Not recommended | Possible without checking the store catalog | Only products present in the store catalog |
| What the store receives | A message thread | A generic answer | A request with contact, question, and products |
| How the service is paid for | Staff working time | Depends on the provider | Free plan, then a fixed monthly price |
Instagram and OLX
Instagram DMs and OLX get the same answers as your website.
Connect the store's Instagram and your OLX seller account in the dashboard. The assistant answers with the same prices and stock as on your website. Every conversation lands in one Inbox, where your manager sees it next to the website chat and can reply personally.
- 01InstagramDMs and comments on your posts. The assistant replies to a comment's author in a DM.
- 02OLXMessages on your listings. The assistant knows which listing the shopper is asking about.
- 03On every planFree included. Channel answers count toward the same monthly limit.
- Instagram · @your.store
“Do you have this in black?”
Assistant replied - OLX · Tramp Lite 3 tent
“Still available? Can you ship to Kyiv?”
Assistant replied - Website · widget
“I'd like to talk to a person”
Manager
When a person needs to step in
The manager receives the request, not an unexplained phone number.
The request keeps the shopper's original question, contact details, and products they considered. It reaches your team in Telegram, by email, or in a connected system. Requests are available from Growth. Shoppers can ask for a manager from Launch: you get a notification with a link to the conversation. On Growth, shoppers can also check their Nova Poshta parcel status in the chat once you add your Nova Poshta API key.
- Shopper contact with explicit consent
- Original request and selected products
- Delivery to the team's chosen channel
OM
Olena+380 67 000 00 00
"A sterling silver pendant as a gift. Budget up to UAH 8,000."
4956 · Disco WiccaUAH 7,274
4963 · Bull & GirlUAH 5,555
Straightforward setup
From catalog link to storefront assistant in four steps.
Works with Horoshop, OpenCart, WooCommerce, and other sites where you can add the ready-made widget code.
- 01Connect the feed URL
Use a public Google Merchant XML or YML XML link.
- 02Check your products
Confirm that prices, availability, images, and attributes loaded correctly.
- 03Configure the consultant
Choose the chat button color and style; from Launch you can also set your own name and avatar.
- 04Add the widget to your site
Copy the ready-made code and choose where requests go: email, Telegram, or your connected system.
Pricing
Start free. Upgrade when shopper demand grows.
Every plan works with your catalog on your website, Instagram and OLX. Paid plans give you more answers and products, refresh the catalog more often, and add order requests, notifications and your own branding.
Annual Growth includes an unbranded widget0UAH / month
no card and no expiry50 consultant answers / monthup to 500 productsdaily feed refresh1 team seat
- Product search and recommendations from your catalog
- Answers in Instagram and OLX
- 7 days of conversation history
- Widget with a UPLIFY Chat link
490UAH / month
300 consultant answers / monthup to 5,000 productsrefresh every 12 hours3 team seats
- Your assistant name, avatar, and color
- Five chat button styles
- Manager requests with alerts to one channel: Telegram, email, or your system
- 30 days of conversation history
- Conversation and product-click statistics
- One-time packs of 500 extra answers
1,990UAH / month
Powered by UPLIFY Chat remains in the widget1,500 consultant answers / monthup to 25,000 productsrefresh every 4 hours10 team seats
- Everything in Launch
- Requests with the shopper’s contact, question, and product
- Alerts to Telegram, email, and your system at once
- Nova Poshta parcel status in the chat (needs your Nova Poshta API key)
- 90 days of conversation history
- Detailed conversation, product, and request statistics
5,990UAH / month
5,000 consultant answers / monthup to 100,000 productshourly feed refresh25 team seats
- Everything in Growth
- 365 days of conversation history
- Widget without a UPLIFY Chat link
What to know before you connect
Catalog factsCome from the connected XML feed.
Answer limitPauses new consultant answers, not the widget or conversation history.
Order requestKeeps the contact, question, consent, and products.
Payment and confirmationStore products are not paid for in chat; a manager confirms the order.
Questions before setup
Setup, payments, and limits—without the fine print.
What is an AI shopping assistant for ecommerce?
An AI shopping assistant for ecommerce is a conversational product discovery tool embedded in an online store. It understands natural-language requests, checks the store catalog, recommends relevant products, answers pre-purchase questions, and hands the conversation to a person when confirmation is needed.
Which product feeds can I connect?
UPLIFY Chat accepts a public Google Merchant XML or YML XML URL. In many cases, the store can reuse the feed it already sends to Merchant Center, an advertising platform, or a marketplace catalog.
Do I need to upload a new file every day?
No. The service updates the catalog from the same link on a schedule. If the new file cannot be read, the latest working catalog stays available and the owner sees an error.
Which ecommerce platforms can use the widget?
The widget can run on Horoshop, OpenCart, WooCommerce, and other storefronts where the merchant can add a JavaScript snippet. OpenCart 4 has a ready-made module, so there is no code to copy. The catalog connection is feed based, so it does not depend on the storefront theme.
Does UPLIFY Chat take payment from shoppers?
No. The widget records an order request with explicit consent and the selected product. The store then confirms the order, delivery details, and payment method directly with the shopper.
What happens when the feed does not contain the answer?
The assistant does not invent product facts. It asks a clarifying question or, if you turned on manager handoff (from Launch), offers to pass the question to a person along with the conversation history.
Does the assistant work in Instagram and OLX?
Yes, on every plan. You need a professional Instagram account linked to a Facebook Page and an OLX seller account. Connect them in the dashboard settings, where you will also find step-by-step instructions. The assistant answers DMs, comments and messages on your listings, and the conversations appear in the Inbox next to your website chat.
Does the assistant answer questions about delivery, payment and warranty?
Yes, if you describe those terms in your store settings. The assistant takes them from there and adds nothing of its own. While a field is empty, it tells the shopper it does not have that information.
Can I change the consultant name and avatar?
Yes. Starting with Launch, you can brand the assistant for your store with a custom name, avatar, chat button color, and style. Saved changes appear automatically in the installed widget.
What happens when the monthly answer limit is reached?
The widget does not disappear. Conversation history and saved products remain visible, while new consultant answers pause until the monthly limit resets. The owner can upgrade or add 500 answers as a one-time WayForPay purchase on a paid plan.
How long does setup take?
You need to add the feed link, check the imported products, and paste the ready-made code into your site. The exact time depends on the feed structure and how your platform handles third-party scripts.
Free, with no card
Test the assistant on your store's products.
Connect up to 500 products, ask a few real shopper questions, and decide whether to add the widget to your site. The free plan does not expire.
Connect your feed Need help? hello@uplify.agency