A shopper asks about stock after your team has logged off.
A purchase question often arrives while someone is comparing several stores. If the answer waits for the next shift, the shopper can make the decision somewhere else.
XML / YML product feed · scheduled refresh
An AI shopping assistant for ecommerce that knows what is actually in stock.
UPLIFY Chat is an AI shopping assistant for ecommerce stores. It reads your current Merchant or YML XML feed, answers product questions, recommends available items, and sends the store manager a qualified lead with the shopper's request and contact details.
Free plan and 14-day trial No product payment in the chat Standard setup within one business day
Demo conversation: a shopper asks for a sterling silver pendant under UAH 8,000. The assistant shows in-stock products, asks whether to place an order, records contact and delivery details, and confirms that a manager will follow up about the order and payment.
Animated product discovery demoProducts and prices are from the uplify.horoshop.ua YML feed
24/7product guidance when your storefront is online
XML/YMLprice and stock from your own product feed
1 sourcethe latest successful catalog sync
0 paymentsthe store manager confirms the order
Where ecommerce conversations break
Four ways a ready-to-buy shopper can leave without a useful answer.
A chatbot quotes yesterday's price and trust disappears.
Generic bots can repeat product copy from an old document or invent a plausible answer. Product facts need a visible source and a known refresh time.
Filters work only when the shopper knows what to filter.
People describe a use case, a budget, and a few constraints. They rarely know the exact product title or attribute names used in your catalog.
A phone number without the conversation is not a qualified lead.
When a shopper asks for a human, the manager should see the original request and the products already discussed. Otherwise the conversation starts again.
The goal is measurable: turn a product question into a relevant shortlist, a product click, or a lead with enough context for a manager to continue.
Test the flowThe answer shows its source
A product price should not live in a chatbot's memory.
UPLIFY Chat fetches a public Merchant or YML feed, normalizes product names, prices, images, links, availability, and attributes, then searches the latest successful catalog version. If the source does not contain a fact, the assistant should ask or hand the question to a person.
- 01Feed receivedThe service fetches the public XML URL and validates the format.
- 02Products normalizedProduct facts are converted into a consistent searchable catalog.
- 03Answer groundedThe widget shows products from the latest successful sync and records its timestamp.
<offer id="4956"available="true"> <name>Disco Wicca silver pendant</name> <price>7274</price> <currencyId>UAH</currencyId> </offer>
More than a generic support chatbot
Compare the data path, not the AI label.
| Criterion | Human live chat | Generic AI chatbot | UPLIFY Chat |
|---|---|---|---|
| Answer outside business hours | Waits for the next shift | May answer, but source is unclear | Answers from the latest connected catalog |
| Current price and availability | Checked manually | Often copied from pages or old files | Read from Merchant or YML XML |
| Products that do not exist | Not recommended | Possible without strict grounding | Only products present in the store catalog |
| Result of the conversation | Message thread | Generic answer | Qualified lead with request and products |
| Product payment in chat | Depends on the channel | Varies by vendor | Not taken; the store manager confirms payment |
When a person needs to step in
The manager receives the request, not an unexplained phone number.
The lead keeps the shopper's original question and the products they considered. The manager can confirm the order, delivery, and payment without asking the shopper to repeat the entire conversation.
- Shopper contact with explicit consent
- Original product request
- Links to the recommended products
OM
Olena+380 67 000 00 00
"A sterling silver pendant as a gift. Budget up to UAH 8,000."
4956 · Disco WiccaUAH 7,274
4963 · Bull & GirlUAH 5,555
Feed-based setup
From a product feed URL to a working widget.
UPLIFY Chat is a separate service. It connects through one public catalog URL and one JavaScript widget snippet, without replacing your storefront or checkout.
- 01Connect the feed URL
Use a public Google Merchant XML or YML XML link.
- 02Validate the catalog
Review products, prices, availability, attributes, and feed warnings.
- 03Add the widget
Place one JavaScript snippet on your ecommerce site.
- 04Choose lead delivery
Send the contact, request, and selected products to your team.
Pricing
Start free. Upgrade when the assistant is working on real store traffic.
Every plan uses your connected feed for product prices and availability. The widget does not take payment for store products.
0UAH / month
no card and no expiry30 conversations / monthup to 500 productsdaily feed refresh
- XML / YML feed
- Widget with UPLIFY branding
- Product discovery
- Qualified leads
390UAH / month
150 conversations / monthup to 10,000 productsdaily feed refresh
- Everything in Free
- Widget customization
- Conversation history
- Basic analytics
1,290UAH / month
500 conversations / monthup to 100,000 productsdaily feed refresh
- Everything in Launch
- Human handoff
- Advanced analytics
- No-result queries
- 1 lead delivery channel
3,490UAH / month
1,200 conversations / monthup to 500,000 productscustom sync schedule
- Everything in Growth
- Up to 3 stores
- Remove UPLIFY branding
- Team roles
- Priority import
- Data export
Clear boundaries for a trustworthy assistant
Catalog factsCome from the connected XML feed.
Qualified leadKeeps the contact, question, consent, and products.
Product paymentDoes not happen inside UPLIFY Chat.
Order confirmationRemains with the store manager.
Questions before setup
What an ecommerce team needs to know.
What is an AI shopping assistant for ecommerce?
An AI shopping assistant for ecommerce is a conversational product discovery tool embedded in an online store. It understands natural-language requests, checks the store catalog, recommends relevant products, answers pre-purchase questions, and hands the conversation to a person when confirmation is needed.
Which product feeds can I connect?
UPLIFY Chat accepts a public Google Merchant XML or YML XML URL. In many cases, the store can reuse the feed it already sends to Merchant Center, an advertising platform, or a marketplace catalog.
Do I need to upload a new file every day?
No. The service fetches the feed from its URL on a schedule. If a new sync fails validation, the latest successful catalog remains available while the error is shown to the merchant.
Which ecommerce platforms can use the widget?
The widget can run on Horoshop, OpenCart, WooCommerce, and other storefronts where the merchant can add a JavaScript snippet. The catalog connection is feed based, so it does not depend on the storefront theme.
Does UPLIFY Chat take payment from shoppers?
No. The widget records an order request with explicit consent and the selected product. A store manager then confirms the order, delivery details, and payment method directly with the shopper.
What happens when the feed does not contain the answer?
The assistant should not invent a product fact. It can ask a clarifying question or send the unresolved request and conversation context to a store manager.
How long does setup take?
A standard setup can usually be completed within one business day: connect the feed URL, validate the catalog, configure the widget, and add its script to the storefront. Custom feeds and platform restrictions may take longer.
Start with your own catalog
Test the assistant on a real product feed.
Connect an XML or YML URL, inspect the imported catalog, and try product requests before adding the widget to live traffic. The free plan does not require a payment card.
Connect a feed Questions: hello@uplify.agency