From question to request
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step 01 / 04new message
Instagram Direct · 23:40
Looking for a silver pendant under 8,000 UAH
the assistant is reading the request…/7help choosing
XML/YMLprices and stock from the feed
1– hbetween catalog checks
No paymentin the chat, the store confirms orders
Demo · real feed data
From question to confirmed order.
A shopper is looking for a silver pendant under 8,000 UAH. The assistant takes products, prices and stock from the store’s feed, captures a request and hands the conversation to a manager. Change the price in the feed on the right, and the chat answer updates.
More than an answer in chat
Everything shoppers ask a manager, they get in the chat.
Comparison, shortlists, delivery and callbacks work right inside the widget. Prices and stock come from your feed, just like the assistant’s answers.
05
Knows which page is open
On a product page the shopper asks “is it waterproof?”, and the assistant knows which product they mean.
06
Sets for a task
“Everything for a picnic for four” becomes a set of your products with a total price.
Where stores lose sales
Four places where shoppers leave without an answer.
01
Silence until morning
A shopper writes at 23:40, and the manager sees it in the morning. By then they may already have bought elsewhere.
→ with UPLIFY Chat
The assistant answers right away, 24/7, and picks products from your catalog.
02
The bot quoted an old price
A generic AI chat answers from model memory or old texts. The shopper comes for one price and sees another in the cart.
→ with UPLIFY Chat
Prices and stock come only from your XML/YML feed, checked every 1–24 h.
03
Your manager drowns in “just asking”
Routine questions about stock, price and delivery eat the time your team needs for shoppers ready to order.
→ with UPLIFY Chat
The assistant handles routine questions and hands the manager a request with the contact and products (Growth plan).
04
Ads bring people in, the site lets them go
You pay for the click, the visitor opens a catalog of thousands of items and can’t find what they need.
→ with UPLIFY Chat
The shopper describes what they want in their own words and immediately sees matching products with prices.
How the feed works
The answer comes from the feed, not from model memory.
- 01● feed receivedFeed receivedWe read the XML/YML from its link: names, prices, stock, categories and attributes.
- 02catalog readyCatalog readyProducts are indexed for search, so the assistant finds them from the shopper’s description.
- 03answerThe shopper gets an answerPrice and stock in the answer come from the latest feed check. Checks run every 1–24 h.
Train it like your own salesperson
The assistant advises the way your best manager does.
The catalog gives prices and descriptions. Your salesperson knows more: which model suits a beginner, what works with what, why the cheaper version won’t do. You can pass that experience to the assistant.
- Store materialsBuying advice, compatibility, details. The assistant uses them when a question is on topic.
- Learning from conversationsOpen a conversation where it answered wrong and show how it should have answered.
- Store voiceTone, formal or informal address, answer length, emoji, banned phrases and upsells.
- Store termsDelivery, payment, returns, hours and phone numbers. What isn’t in the settings, the assistant doesn’t make up.
● Training and style are available from the Growth plan
Comparison
Three ways to answer shoppers.
| Criterion | Manager in a messenger | AI chat without a catalog | UPLIFY Chat |
|---|---|---|---|
| Answer outside business hours | When the manager starts their shift | Right away | Right away, 24/7 |
| Up-to-date prices and stock | Depends on how careful the manager is | Model memory or manual texts, not linked to the feed | From the XML/YML feed, checked every 1–24 h |
| Made-up products | No | Possible: the model may name a product you don’t have | No: only products from your catalog |
| What the store gets | A messenger thread | Conversation history | A request with contact, question and products (Growth) |
| Cost model | Salary and shift hours | Depends on the service | Fixed plan from 0 UAH, by number of answers |
Channels
Website, Instagram and OLX in one Inbox.
The assistant answers in Instagram Direct and comments, in OLX messages and in the website widget. All conversations land in one Inbox, where the manager sees what’s resolved and what’s waiting for a person.
- InstagramDirect + comments
- OLXMessages on listings
- WebsiteChat widget
● On every plan, including Free
Manager handoff · Growth
Your manager gets a ready request, not just a “good evening”.
When the shopper is ready, the assistant collects the contact, question and products, sends the request to where your team works, and hands the conversation to a person.
TelegramTeam chat or botwaiting
EmailManager’s inboxwaiting
CRMYour business systemwaiting
The data in the card is an example. Ask about the list of CRM integrations when you connect.
Team · Inbox
An inbox for your sales team, not a feed of chats.
Invite managers, give each a role and route new conversations automatically. A manager takes a conversation from the AI and hands it back to the assistant when done.
Routing strategy
- Admin and team leadSettings, members, routing and answer quality control.
- OperatorTakes conversations, answers shoppers, hands the conversation back to the AI.
- AnalystSees reports and conversations, but changes nothing.
- IntegratorAccess for a contractor: widget, feed and connections, no billing.
● Team seats: 1 · 3 · 10 · 25 depending on the plan
Results, not activity
See how many shoppers the chat brought to a product or a request.
Opened the chat
Asked a question
Got a shortlist
Opened a product
Left a request
Example funnel · your data is in the dashboard
- Catalog qualityHow many products lack a brand, category or attributes. Both the chat and your ads depend on it.
- Shopper ratingsWas the answer helpful, and if not, why: wrong products, inaccurate information, conditions ignored.
Setup
Four steps from your feed to an assistant on your site.
Pricing
Start free with products.
GrowthMost popular1 990UAH / mo“Powered by UPLIFY Chat” stays in the widget
- 1 500 assistant answers
- Up to 25 000 products
- Requests with contact and products
- Nova Poshta parcel status
Custom planOver 100,000 products, more answers or dedicated integrations.hello@uplify.agency
FAQ
Questions before you connect.
An XML or YML product feed at a permanent link, for example the standard Horoshop export. The assistant reads names, categories, attributes, prices and stock from it and checks the feed every 1 to 24 hours.
Ready to connect
Test the assistant on your own products.
Free for up to 500 products · No card, no expiry